My name is Jen Hicks. I’m a product, research, & design leader with a specialty in strategic innovation. I work with teams to identify, design, and execute opportunities for your products and services that resonate with your users & meet your company’s goals. With a background in design and technology, I bring to the table over 15 years experience in creating human software experiences both on the product-side, and in client services.
I'm currently Principal Researcher, Design and Strategist at DigitalOcean, a cloud service provider for digitally native enterprises, former VP of Product at Pager, an integrated consumer health mobile technology startup, former Experience Design Director at McKinsey & Co. Digital Labs, a design-thinking consultant offering, former Interaction Designer at frog Design in New York City, and former Founder of Killer Inc, a paper goods supply company that created expert tools for designers written up on Fast Co Design.
I’ve had the privilege of working with such brands as Qualcomm, GE, American Express, Virgin, Aol, Fidelity, & more.
I have a broad set of expertise where I can get into the details and work with a team to execute effectively on a specific feature or code release, or I can step back and work at a system level with the business to help solve strategic problems at a larger scale.
